Office: Meeting Room Teams - Invites from extern

Hi,

we use an poly x30 with teams native app.

Now we had set up an Room Account and added a related Teams Meeting Room licence.

The calendar of this room only show the "Join" Button if the invit comes from same @company.onmicrosoft.com domain. If the invite comes from an other domain, the join button is missing.

What can we check to fix this?

Thanks

:)

 

Hi Marco_812,

I'm Ed, a fellow customer like you & an Independent Advisor.

I'm sorry to hear that you're having this experience on Teams. I can understand it's important for you to join meetings. I'll do my best to help!

May I know if this is the same issue for all external domains? Or is it only for a specific external domain?

Thank you!

Sincerely,

Edmund A.

Independent Advisor

 

Hi,

thanky for your reply.

It is related to all external domains. Only internal meetings (created with the ....@domain.onmicrosoft.com) showing the join button.

The same issue is present in teams calendar from Meeting-Roomt account. See attachment please, in the overview only the internal meeting shows the join button button.

I already had set this to true:

Set-CalendarProcessing -Identity *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** -ProcessExternalMeetingMessages $True





I´m a bit confused by the way because the room is in admin center but in teams-admin-center there is no one listed:

 

Hi Marco_812,

I appreciate the additional information you provided. You also did a great job of running the Set-CalendarProcessing cmdlet as this could resolve similar issues. Upon checking here, it appears that some tenants have also been experiencing the same behavior.
At this point, the only resolution was performed from Microsoft's end. They would need to run diagnostics and provisioning scripts from their end to resolve it. The next best course of action would be to raise a ticket to Microsoft so that their Engineers
are able to check your account and run the fix from their end.

You may go ahead and log a request right now on your Microsoft 365 Admin Portal. Log on to your Admin account and on the lower right part of the page, click the Need Help widget. Fill out the details and an Engineer from Microsoft will call you.

Hope this helps!

Thank you!

Sincerely,

Edmund A.

Independent Advisor